ckok Privacy Policy

1 Introduction

ckok ("we", "us", "our") is committed to protecting the privacy and personal data of all players, visitors, and users of the ckok platform ("the Service"). This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, and the rights available to you in relation to your personal data. By registering an account or using the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy forms part of ckok's Terms and Conditions and should be read alongside them. If you have any questions about this policy or how your data is used, please contact us at [email protected].

2 Personal Data We Collect

When you register an account, make a deposit, place a bet, or interact with the Service, we may collect the following categories of personal data:

• Identity data: full name, date of birth, national identification number or passport number (where required for KYC verification).
• Contact data: mobile phone number, email address, and residential address.
• Financial data: payment method details including the mobile wallet number or bank account associated with bKash, Nagad, Rocket, Upay, or other supported payment services; transaction history including deposit and withdrawal amounts and timestamps.
• Technical data: IP address, device type, operating system, browser type, session duration, and login timestamps.
• Usage data: game history, betting patterns, session activity, bonus usage, and platform navigation behaviour.
• Communications data: records of any support conversations, complaints, or feedback you submit to ckok via email or live chat.

You are not required to provide all categories of data listed above. However, certain data (such as identity and payment details) is required to open an account and process transactions. Failure to provide required data may prevent you from using certain features of the Service.

3 How We Use Your Data

ckok processes your personal data for the following purposes, each of which rests on a lawful basis:

• Account management and service delivery: to create and maintain your account, process deposits and withdrawals, verify your identity (KYC), and provide access to games and betting services.
• Legal compliance: to meet anti-money laundering (AML) obligations, age verification requirements, and other applicable legal and regulatory requirements.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent activity, account misuse, bonus abuse, and other harmful behaviour on the platform.
• Responsible gaming: to monitor gameplay patterns, identify potential problem gambling indicators, and apply responsible gaming tools such as deposit limits and self-exclusion where appropriate.
• Marketing communications: where you have provided consent, to send you promotional offers, bonus notifications, and news about ckok services by SMS or email. You may withdraw consent at any time by contacting [email protected].

4 Sharing Your Data

ckok does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties strictly on a need-to-know basis:

• Payment processors: including bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank, City Bank, and BRAC Bank — solely to process your financial transactions.
• Identity verification providers: KYC and age verification service providers who verify the identity documents you submit during account registration.
• Game providers: technology partners such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi who supply the games accessible via the ckok platform. These providers process only the minimum data required to deliver game functionality.
• Law enforcement and regulatory authorities: where ckok is legally required to disclose your data in response to a valid court order, regulatory request, or law enforcement demand.

5 Data Retention

ckok retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Specific retention periods are as follows:

• Account data and transaction records: retained for a minimum of 5 years from the date of the last transaction or account closure, in line with standard AML record-keeping requirements.
• KYC and identity verification documents: retained for a minimum of 5 years from the date of account closure or the last verification activity.
• Marketing preferences and consent records: retained until consent is withdrawn, plus a further 12 months to demonstrate compliance.
• Support and complaints records: retained for 3 years from the date the support case or complaint was closed.

When personal data is no longer required, ckok will securely delete or anonymise it. Where anonymisation is not possible, the data will be stored securely and isolated from further active processing.

6 Your Rights

As a ckok player you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected]. We aim to respond to all valid requests within 30 days.

• Right of access: you may request a copy of all personal data ckok holds about you, along with information about how it is used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations ckok holds to retain it.
• Right to restrict processing: in certain circumstances you may ask ckok to restrict how your data is used while a request or complaint is being resolved.
• Right to withdraw consent: where processing is based on your consent (e.g. for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

7 Cookies and Tracking Technologies

ckok uses cookies and similar tracking technologies on the platform for the following purposes:

• Essential cookies: required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without impairing Service functionality.
• Analytics cookies: used to understand how players interact with the platform — including which pages are visited most frequently, session duration, and navigation paths — so we can improve the user experience.
• Preference cookies: used to remember your settings and preferences, such as language and notification preferences, so you do not need to re-enter them on each visit.
• You can manage or disable non-essential cookies through your browser or device settings. Note that disabling certain cookies may affect how some features of the Service work. ckok does not use third-party advertising or retargeting cookies.

8 Data Security

ckok takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and the ckok platform.
• Encrypted storage of sensitive personal and financial data at rest, using industry-standard encryption protocols.
• Access controls limiting data access to authorised ckok personnel who require it to perform their job functions.
• Regular security monitoring, vulnerability assessments, and reviews of data-handling procedures to identify and address risks promptly.

While ckok takes all reasonable precautions, no data transmission over the internet or electronic storage system is entirely free from risk. If you believe your account has been compromised, please contact us immediately at [email protected].

9 Children's Privacy

The ckok Service is strictly intended for adults aged 21 and above. ckok does not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account or provided personal data to ckok without your consent, please contact us immediately at [email protected] so we can investigate and take appropriate action.

10 Changes to This Privacy Policy

ckok reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the effective date shown at the top of this page and, where practicable, notify registered players via their registered contact details.

• The updated Privacy Policy will be posted on this page and will take effect from the date it is published. Your continued use of the Service after the updated policy is posted constitutes your acceptance of the revised Privacy Policy.
• We encourage you to review this Privacy Policy periodically to stay informed about how ckok protects your data and what rights you hold.
• Where a conflict arises between this Privacy Policy and any local data protection law applicable in Bangladesh, ckok will endeavour to comply with the requirements of applicable local law.

11 Contact and Data Requests

If you wish to exercise any of your data rights, have a question about this Privacy Policy, or wish to raise a concern about how your personal data is being handled, please contact our support team. We are available 24 hours a day, 7 days a week, and will acknowledge your request within 24 hours and respond fully within 30 days.

All data subject requests and privacy-related communications should be directed to:

12 Amendments

ckok reserves the right to amend this Privacy Policy at any time. Continued use of the Service following any revision constitutes acceptance of the revised policy. If you do not agree to a revised Privacy Policy, you must stop using the Service.

For all privacy enquiries, contact us at: [email protected]